Terms of service

Terms of Service

Last updated: February 10, 2026

Overview

This website is operated by URBAN LAB. Throughout the site, the terms “we”, “us”, and “our” refer to URBAN LAB. By visiting our site or purchasing from us, you engage in our service and agree to be bound by the following Terms of Service, including any additional terms, conditions, and policies referenced herein or available by hyperlink.

If you do not agree to all terms and conditions, you may not access the website or use our services.

Eligibility and Use

By using this site, you confirm that you are at least the age of majority in your jurisdiction or that you have given consent for any minor dependents to use this site.

You may not use our products or services for any illegal or unauthorized purpose, nor may you violate any applicable laws in your jurisdiction.

Products and Services

URBAN LAB specializes in made to order products, including custom printed apparel, embroidery, signage, laser engraving, and design services.

All product descriptions, pricing, and availability are subject to change without notice. We reserve the right to discontinue any product or service at any time.

We make reasonable efforts to display colors and product representations accurately, but we cannot guarantee that your device’s display will be exact.

Custom Orders and Artwork Approval

Most orders are custom and produced specifically for the customer.

By submitting artwork, designs, or specifications, you confirm that you have the legal right to use, reproduce, and distribute the content provided.

You are responsible for reviewing and approving all artwork proofs, mockups, sizes, spelling, and placement prior to production. Once production has begun, changes or cancellations are not possible.

URBAN LAB is not responsible for errors that were present in customer approved artwork or specifications.

Pricing and Payment

All prices are listed in CAD$.

Payment must be received in full before production begins unless otherwise agreed in writing. We reserve the right to refuse or cancel any order at our discretion, including orders with incorrect pricing or suspected fraud.

In the event of a pricing error, we may cancel the order and issue a refund.

Order Refusal and Cancellation

We reserve the right to refuse service or cancel orders for any reason, including but not limited to suspected misuse, policy violations, or content that is defamatory, infringing, hateful, or otherwise inappropriate.

Custom orders cannot be cancelled once production has started.

Shipping and Delivery

Delivery timelines provided at checkout or via email are estimates and not guarantees.

We are not responsible for delays caused by shipping carriers, customs processing, or events outside of our control.

Risk of loss passes to the customer upon delivery to the carrier.

Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy, which forms part of these Terms of Service.

Intellectual Property

All content on this site, including text, graphics, logos, images, and layouts, is the property of URBAN LAB or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, or exploit any site content without prior written permission.

Limitation of Liability

To the fullest extent permitted by law, URBAN LAB shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the site or products purchased through the site.

Our total liability shall not exceed the amount paid for the product or service giving rise to the claim.

Indemnification

You agree to indemnify and hold harmless URBAN LAB from any claim, demand, or damages arising out of your breach of these Terms, your violation of any law, or your infringement of any third party rights.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein.

Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes take effect upon posting to the website.

Your continued use of the site following any changes constitutes acceptance of those changes.

Contact Information

Questions about the Terms of Service should be sent to:

URBAN LAB
Email: info@urbanlab.cc